This document defines the terms and conditions of our working relationship. By requesting us to perform services and produce products for you, you agree to this document without modification. You are responsible for reviewing our terms and conditions before submitting a request to work. We will begin work upon your approval of the written estimate. Your written approval will constitute an agreement between us.
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of specifications provided to us by you. If we discover after accepting a digital file that there are corrections or modifications needed, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish us to proceed. We make every effort to quote a job accurately, but in the event of unforeseen circumstances or costs, we will notify you if delays will result.
ADDITIONAL PROVISIONS: The validity and enforceability of this agreement will be interpreted by the laws of the state of California applicable to agreements entered into and performed in the state of California. This agreement is our entire understanding and may not be modified in any respect except in an executed agreement. If we must retain attorneys to collect our invoices, we will be entitled to reasonable attorney’s fees, court costs, and interest at the maximum rate permitted by law.
AFTERMARKET NON-OEM PAINT JOB: We use only the finest high-performance vinyl. The graphics material is designed to be removed without damaging the paint. However, we will not install any graphics on a vehicle with an aftermarket non-OEM paint job for a minimum of 2 weeks after paint is applied. Reflective vinyl has different requirements. We will not install any vehicle graphics during cold-weather months unless the paint has had the proper temperature (65 degrees or higher) to cure for a minimum of 72 hours. Furthermore, we will not be held liable if the vehicle’s clear coat begins to peel off during the installation of the graphics.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, omissions, prices, descriptions, errors relating to productions, availability, and update information at any time, with or without prior notice.
CHANGES TO OUR TERMS AND CONDITIONS POLICY: we reserve the right to change, modify, add, or remove portions of our terms and conditions without notice. Any changes will become effective immediately upon being posted unless we state otherwise. This policy was last changed on 15 May 2016.
CLAIMS: By accepting a completed job, you acknowledge that the performance is satisfactory. You must inspect the product upon receipt. No part of a product can be used if you are putting in a claim against the order. We keep a copy of the job on file for 30 days. Claims for defects or damages must be made by you, IN WRITING, within 7 days from receipt. If we determine that such a claim is valid, we will be given a 30-day opportunity to correct and resolve any disputes before any legal action or credit returns.
CLAIM PROCEDURE: If in the process of removal or reassembly of parts, any of the following occurs: misaligned part(s), broken part(s), electronic failures, or other damage, it must be reported within 7 days from the delivery of your vehicle. If your claim is approved, we reserve the right to 30 days to schedule, fix, and replace any parts. Wrap Bullys will render repairs. We will not reimburse any third-party repairs.
CONTENT: We reserve the right to refuse inappropriate submissions, as determined by us.
COPYRIGHT: According to copyright lay (viewable online at www.copyright.dov), the rights to all designs and artwork, including but not limited to photography and or illustration created by independent photographers or illustrators obtained by us, or purchased from a stock agency on your behalf, remains with the individual designer, artist, photographer or illustrator. It is your responsibility to verify that your images are legally reproduced and that you have the written approval of owners in your possession. Unless a “Purchase of All Rights” (a buyout) is negotiated with us and/or our authorized representative, you may not use or reproduce the design or images therein for a purpose other than the one(s) originally stipulated. If you wish to use the design we have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contact us to arrange the transfer of rights and any additional fees before proceeding. If printing or other implementation is done through your vendors, you agree to return us all our original mechanicals and artwork (slides, print, drawings, separations, etc.) within 2 weeks and provide us with printed samples of each product.
We reserve the right to photograph and/or distribute or publish for our firm’s promotional and marketing needs any work we create for you, including mock-ups and comprehensive presentations, as samples for our portfolio, newsletter, brochures, slide presentations, and similar media.
CREDIT CARD FORCED REFUND/CHARGE-BACK POLICY: All credit card issues and/or disputes on products or services purchased by your credit authorization from us shall be dealt with between you and us. By agreeing to these terms and conditions, you agree to never chargeback a purchase for any reason.
DELIVERY/SHIPPING: Quoted prices do not include shipping or handling fees unless otherwise stated on our estimates. Shipping can be arranged, upon request, calculated on the weight shipped. We are not responsible for damages incurred during shipping. If insurance is required with the carrier, we recommend that you advise us in advance. FOB is Los Angeles, California.
ELECTRONIC IMAGES: You are responsible for keeping the originals of hard copies and digital files of artwork, transparencies, and instructions of all requested work. We are not responsible for accidental loss or damage to media supplied by you or for errors on supplied artwork files, hard copies, etc. You are responsible for proofing copy/files before submitting them for reproduction. We make no claims or promises about our ability to complete a job until we have had time to review it. We assume no liability for problems that may arise because of the content or condition of information given by you. Unless otherwise requested, your work request will be fulfilled as submitted. Upon your request and for a fee, we will review your submission (disc or hard copy) and point out problems that may affect the work quality. You must resubmit corrected work with a written request to perform.
ERRORS AND OMISSIONS: It is your responsibility to carefully study the proofs for accuracy in all respects, ranging from spelling to technical illustrations, before authorizing work to begin. Your signature or that of your authorized representative is required on all artwork before release for print or production. You are responsible for all costs incurred due to any design changes after the proof has been approved and signed. Changes may include but are not limited to replacing materials already printed and/or cut out, labor, ink, cleaning agents, tools, and supplies used. We are not liable for errors or omissions.
ESTIMATES/QUOTES: Prices are subject to change without notice. Estimates/quotes are valid for 2 weeks unless otherwise stated. Changes requested by you will be billed additionally. You will be notified of any price changes.
EXACT COLOR MATCHING: There will be a difference between what you see on your computer monitor and what is produced. The differences are caused by a variety of reasons, such as paper type, equipment, etc. We will perform our production work as determined by generally accepted trade technical methods. We do not guarantee an exact color match to the artwork submitted. If art is submitted in any color mode other than CMYK, it will be converted to CMYK. We are not responsible for any color shifts if the artwork is not submitted properly. Credit or refund will not be given for non-matching colors or shifts. Please review our Artwork Requirements for suggestions on how to get the best color for work submission. Inkjet and laser prints will look different than offset printing and different from wide-format printing. We will produce pleasing colors using standard ink densities. The finished product quality will be the best we can produce according to our equipment abilities.
FEES: Depending on the product specifications, additional fees may apply: $35.00 Rip Fee, $65.00 Design Fee, and $25.00 Layout Fee. The fees listed are not a complete list. Fees are determined and based on your specifications, difficulty of work, etc. If we discover that your project will require additional fees, we will notify you before production work.
FILE TYPE: Refer to our Artwork Requirements for preferred file types. It is your responsibility to provide or purchase quality, high-resolution images for large-format printing. We can purchase high-resolution images for you, and additional charges will be added to your project’s balance.
INDEMNIFICATION: You declare that you hold the legal copyright and/or trademark permissions for any text, images, and/or data supplied to us and that you have the legal right to produce or reproduce all printed materials ordered from us. By supplying images, text, or any other data to us, you permit us to use this material freely to pursue the design. If a charge, claim or demand or arbitration, action, or proceeding (collectively, a “Claim”) is made or commenced against us based upon, related to or arising from the alleged wrongful acts of you, or alleging that the printing performed or product produced by us that was ordered by you: (a) infringes any copyright, patent or proprietary right of any person; or (b) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, then you shall indemnify and hold our employees and us, partners, affiliates, subsidiaries and suppliers harmless from and against any loss, damages, liability, cost and expense arising from or related to the claim including without limitation: (a) Defending us against any such claim: (b) Paying any judgment or award against you, and (c) Reimbursing us for any legal fees and expenses we reasonably incur in responding.
INSTALLATION: We prefer to use our facility for installation. If you elect to have installation elsewhere, we will not be held liable for any issues related to improper installation conditions such as the temperature of dust, and any all downtime will be billed at $65.00 per hour (prorated in 15-minute increments)
INSTALLATION APPOINTMENT: In the event, you miss an installation appointment without providing us a 24-hour notice, a charge of $60.00 will be added to your bill.
LIABILITY: Our artistry and quality follow the general industry standards. We warrant that our products meet the industry standard. We will not be held liable for the surfaces to which our products are applied. We make no other warranties, and no actions or words of our officers, employees, or agents shall constitute a warranty.
OUT-OF-POCKET EXPENSES: Fees for professional services do not include outside purchases such as, but not limited to, printing, photography, color printouts, illustrations, separations, purchase of images for you, shipping and handling, or courier service. Expenses are itemized on each invoice. Expenses are subject to Columbia County, Georgia sales tax unless (1) you are a non-profit organization; or
(2) the work is for resale, and you have submitted a resale certificate to us. If a consultant or supervisory services are required in out-of-town locations, we will bill lodgings, meals, and transportation at cost. Mileage reimbursement is calculated at current allowable rates.
OVERRUNS AND UNDER RUNS: We follow generally accepted trade practices and strive to produce the exact amount requested. If there are overruns, we will offer them to you at a reduced price. If you need an exact amount, suggest a minimum of 5% overage be ordered when the order is placed.
PAYMENTS/ESTIMATES: You agree to pay us by the terms specified in each proposal/estimate. Accounts that have not submitted a credit application and have been approved by our credit department will be required to pay 50% of the project cost before work can begin. Unless otherwise specified, all subsequent balances due are payable upon collection or delivery/shipment of the order. Interest on past due balances is 2% of the total compounded daily. We reserve the right to refuse completion or delivery of work until past due balances are paid.
PAYMENT TERMS: We accept major credit cards, cash, and company checks only—NO PERSONAL CHECKS. A fee of $35.00 will be charged for return checks, in addition to the amount due. Purchases made by credit card will show Wrap Bullys as the vendor and have a 4% processing fee added to the final total.
PART(S) REMOVAL/DAMAGE CLAIM: We remove parts such as door panels, door handles, mirrors, tail-lights, and anything that will ensure a paint-like finish when wrapping your vehicle. Any misaligned or broken parts, electronic failures, or damages caused by the removal and re-assembly process must be reported within 7 days from the delivery of your vehicle. We have 30 days from the day we receive your claim to fix or replace any parts if necessary. We are not liable for any parts or labor cost if you fix any broken, misaligned part(s) or damages. We reserve the right to 30 days to schedule, fix, and replace any parts. Wrap Bullys will render repairs. We will not reimburse any third-party repairs.
PLASTIC/RUBBER PARTS: The material used for vehicle wraps does not stick well to textured plastic or rubber parts such as window trim, side plastic moldings, and plastic door handles. It is advised that these areas NOT be wrapped with adhesive vinyl. Initially, the vinyl will stick. Over a short period of time (a few months), the vinyl may fall off those areas. However, we will not be held liable.
PRINTING/INSTALLATION PROCESS: Once the design is completed and approved by you, we can print the graphics. Depending on our production schedule, prints take approximately 3 business days, including drying and laminating time, before they are ready to be installed. Installations are all done by hand and take time to achieve perfect placement. In cases of curves, handles, deep grooves, and rubber molding/trim, the installer’s spot adjustments may be made to assure maximum readability or alignment. The installation process often takes no longer than a day or two. Still, we reserve to right to take an additional day for issues such as transportation, weather conditions, or other conditions beyond our control.
PRINT-READY FORMAT: All work undertaken is under the condition that a complete high-resolution file is supplied, complete with color proof, Pantone references, and exact measurements and specifications. Where you supply artwork, it is your responsibility to ensure the artwork is in a “print-ready” format. Your designer’s responsibility is to check the dimensions and layout of the actual project(s). Please review our Artwork Requirements.
PRINT-READY PROOFS: We charge a fee for pre-printing proof jobs that require specialty printing, and/or your pre-approval (including digital files, etc.) are paid in advance.
PRIVACY STATEMENT: We will not share or sell any information that has been gathered during order processing with anyone. We use our customer information in the house for the sole purpose of order fulfillment.
PRODUCTION SCHEDULES: Production schedules will be established and adhered to by both you and us, provided that neither shall incur any liability, penalty, or additional cost due to delays caused by a state of war, riot, civil disorder, fire, labor trouble, or strike, accident, energy failure, equipment breakdown, delay in shipment by suppliers or carriers, the action of government or civil authority, acts of God or other caused beyond your control or ours. Where production schedules are not adhered to by you, the final delivery date or dates will be adjusted accordingly.
PROOFS: Proofs are created on a flat surface and viewed relatively tiny on computer monitors and 8-inch printed-paper. Often there are slight differences between the printed flat-paper proof and three-dimensional curved vehicle wrap. Before the production can begin, you must review and approve the proof we provide you of your project, paying special attention to any variations with the actual vehicle (for example, style of lights, positioning of license plates, and other minor variations). All approvals must be in writing, returned to us marked “O.K.” or “Revised Proof Required” signed by you. WE WILL NOT ACCEPT VERBAL APPROVALS. If proofs are waived, we are not responsible for undetected errors.
PROPERTY: We agree to store electronic artwork files for a period of 6 months beyond the delivery of a job. Thereupon, we reserve the right to disregard them. While we have the property you entrust to us; we will take all reasonable precautions to safeguard it. In the absence of negligence on our part, however, we are not responsible for loss, destruction, damage, or unauthorized use by others of such property.
REFUND/RETURN POLICY: There are no refunds on completed custom orders. Pre-production canceled orders require compensation for incurred costs and related obligations at the time of cancellation. The amount will be calculated and subtracted from the upfront payment. We will refund any amount that remains. Should our costs exceed that amount, you are still obligated to make payment in full.
REMOVALS: All removals are quoted separately. Wrap removal can be very time-consuming. We charge by the square foot and by the hour for labor. We will not be held responsible for any paint damage or existing striping damage when removal is performed. Since we cannot know the integrity of the existing paint job, the condition of the painted clear coat, or the existing decals, we will not be held liable if the clear coat is peeled back during the wrap’s removal. If there are existing vinyl stripes under the wrap, we will not be held liable if portions of the stripes are removed during the wrap removal. Over years of sun exposure before the wrap, the striping adhesive can become weak, and, in some areas, the striping may come up as the wrap is removed. We do not use any steel or metal knives during the removal process.
REVISIONS AND ALTERATIONS: New work requested by you and performed by us after an estimate has been approved is considered a revision or alteration. At no additional charge to you, we will provide up to 3 revisions of the original design created by us. You understand that any change or set of changes requested at any one time constitutes 1 revision. Any revision(s) you request us to make beyond those 3 will be billed to you at the rate of $65.00/hour. If the job changes to the extent that substantially alters the specifications described in the original estimate, we will submit a revised estimate to you, and an additional fee must be approved in writing by both parties before further work proceeds.
RIGHT TO SUBCONTRACT: We reserve the right to subcontract or assign any portion of a job to another company.
RIGHT TO USE ARTWORK/PRODUCTS: We and our affiliates have an unrestricted license to use, display, reproduce, modify, transmit and distribute information and designs given to us by you to the extent permitted by law. We reserve the right to use photos of your artwork/products as samples of our work we have completed for use in advertising media, including, but not limited to, our brochures, signage, website, etc. We will not sell images or information given to us by you unless prior written consent has been given. We also reserve the right to use your printed products for samples or promotional advertising purposes.
RIGHTS OF OWNERSHIP: We own all the original artwork files that we create for your project. Once the project is complete and paid for in full, you may choose to purchase the design files from us on a CD so they can be used in other print advertising. For a separate design fee, we will provide designs for flyers and brochures.
RUSH CHARGES: Knowledge of your deadline is essential to provide an accurate estimate. Estimates are based on a reasonable schedule and may be revised to consider your “priority scheduling” requests. Therefore, rush charges may apply.
SUPPLIER’S PERFORMANCE: We will use our best efforts to ensure quality and timely delivery of all printed pieces. Although we may use our best efforts to guard any loss to you through the failure of our vendors, media, or others to perform by their commitments, we are not responsible for failure on their part. If you select your own vendors or other than those recommended by us, you may request that we coordinate their work. If at all possible, we will attempt to do so, but we cannot in any way be held responsible for the quality, price, performance, or delivery.
TERM AND TERMINATION: The term of this agreement will continue for progress until terminated by either of us upon 30 days’ written notice. If you should direct us at any time to cancel, terminate, or put on hold any previously authorized purchase, we will promptly do so, provided you hold us harmless for any cost incurred as a result. Upon termination of this agreement, we will transfer to you all your materials and property in our control and for which you have paid. You will indemnify and hold us harmless for any loss or expense (including attorney’s fees) and agree to defend us in any actual suit, claim, or action arising in any way from our working relationship. This includes, but is not limited to, ascertain made against you and any of your products and services arising from the publication of materials that we prepare and you approve before publication.
THIRD-PARTY: Where a third-party design firm is involved on behalf of you, we will, at our sole discretion, consult and advise the third party design firm as part of our work order agreement. Additional charges may or may not be incurred. You will be responsible for all consultation fees should you decide to take the project elsewhere for printing and installation. We make no representations or warranties as to any products or services offered by a third-party vendor.
VEHICLE PREPARATION: You are responsible for cleaning your vehicle with soap and water 12 hours before installing graphics. An additional fee will be applied if the vehicle is not washed. We are not responsible for items that are contained within the vehicle. You are responsible for removing anything valuable from your vehicle before installation or drop-off.
WARRANTIES: We make no warranties or guarantees regarding the accuracy of your submitted files. We are not responsible for damages or revenue loss that may result from delays in shipping or production. Any of the above limitations which do not apply to your state’s jurisdictions, in part or whole, does not void this document.
You hereby agree to all the Terms and Conditions set forth: